“Quality is a degree or grade of excellence"

HMI, with its recent quality improvement program, has come to understand this better than most.

For the best companies in today’s global business environment, the term means much, much more. HMI assumes the ability to enhance quality as the way of touching the heart of the customers.

Winning strategy

"We realized that to succeed we had to completely reorient the company’s thinking and the thinking of our people," says HMI’s senior Director overseeing the quality initiative. "We had to stop treating quality as a burden and start accepting it as the main purpose of our existence. Quality became, for us, the strategy for survival and for winning."

For this, the company conducted various training programs. This started at the highest levels, with the leaders and managers, and then percolated to the rest of the employees.